Terms and conditions
Last Updated: January 4, 2026
1. Introduction Welcome to Love Letter Pizza & Chicken ("Company", "we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website located at [Insert Website URL] (the "Site") and any order you place through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our Site.
2. Age Requirement By using this Site, you represent that you are at least the age of majority in your state or province of residence. If you are ordering alcohol, you represent that you are at least 21 years of age and can provide valid government-issued identification upon delivery or pickup.
3. Menu, Pricing, and Availability
Availability: All menu items are subject to availability. We reserve the right to discontinue any item at any time.
Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.
Errors: We make every effort to display accurate price and product information. However, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price due to typographical errors.
4. Orders and Payment
acceptance: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
Payment: You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Site.
Taxes and Fees: You are responsible for all applicable sales taxes, delivery fees, and service charges associated with your order.
5. Cancellation and Refund Policy
Cancellations: Due to the perishable nature of our products, orders cannot be cancelled once the kitchen has begun preparation.
Refunds: Refunds or replacements are granted at the sole discretion of [Insert Restaurant Name] management. If you are unsatisfied with your order due to a missing item or quality issue, please contact us immediately at 714) 446-9904.
Third-Party Delivery: If you place an order through a third-party service (e.g., Uber Eats, DoorDash), their terms and conditions apply. Any disputes regarding delivery times or driver conduct must be handled through their platform.
6. Allergy and Dietary Disclaimer
Cross-Contamination: While we offer items that may be free of certain allergens (such as gluten-free or nut-free options), our kitchen is not an allergen-free environment. We prepare food in a shared space where wheat, milk, eggs, soy, nuts, and fish are present.
Risk: We cannot guarantee that any menu item will be completely free of allergens. Customers with severe allergies or dietary restrictions consume our food at their own risk.
7. Intellectual Property The content on this Site, including but not limited to text, graphics, logos, food photography, and software, is the property of [Insert Restaurant Name] and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
8. Limitation of Liability To the fullest extent permitted by law, [Insert Restaurant Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Site; or (b) the consumption of our products.
9. Governing Law These Terms shall be governed and construed in accordance with the laws of the State of [Insert Your State], without regard to its conflict of law provisions.
10. Contact Information Questions about the Terms and Conditions should be sent to us at:
Email: LoveLetterUSA2U@gmail.com
Phone: 714) 446-9904
Address: 1180 S. Idaho St. Ste. D La Habra, CA 90631
Privacy policy
Last Updated: January 4, 2026
1. Introduction Love Letter Pizza & Chicken ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website [Insert Website URL], use our mobile application, or order from us online.
2. Information We Collect We collect information that you provide directly to us, as well as information collected automatically when you use our services.
Personal Information: When you place an order, make a reservation, or sign up for our newsletter, we may collect your name, email address, phone number, and delivery address.
Payment Information: If you make a purchase, we collect payment details (such as credit card numbers). Note that we utilize third-party payment processors (e.g., Square, Stripe, Toast) and do not store your full credit card information on our own servers.
Usage Data: We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, and pages visited.
3. How We Use Your Information We use the information we collect for the following purposes:
To process and fulfill your food and beverage orders.
To communicate with you regarding your order status (e.g., order confirmation, delivery updates).
To respond to your comments, questions, and customer service requests.
To send you promotional emails or text messages (only if you have opted in), which you may opt-out of at any time.
To monitor and analyze trends and usage to improve our website and menu offerings.
4. Sharing of Information We do not sell your personal information to third parties. We may share your information with:
Service Providers: We share data with vendors who help us run our business, such as payment processors, email marketing platforms, and third-party delivery partners (e.g., DoorDash, Uber Eats).
Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Cookies and Tracking Technologies Our website uses cookies to improve your experience (for example, keeping items in your shopping cart). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our online ordering system.
6. Third-Party Links Our Service may contain links to other sites that are not operated by us (such as links to our reviews on Yelp or our ordering page on Uber Eats/DoorDash). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites or services.
7. Data Security We implement reasonable security measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your California Privacy Rights If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and "Shine the Light" law, including:
Right to Know: You may request details about the categories of personal information we collect and share.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions (such as keeping tax records of your transaction).
Non-Discrimination: We will not discriminate against you for exercising your privacy rights. To exercise these rights, please contact us at [Insert Email Address].
9. Children's Privacy Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
10. Contact Us If you have any questions about this Privacy Policy, please contact us:
By Email: LoveLetterUSA2U@gmail.com
By Phone: 714) 446-9904
By Mail: 1180 S. Idaho Ste. D La Habra, CA 90631
accessibility statement
Last Updated: January 4, 2026
General Love Letter Pizza & Chicken strives to ensure that its services are accessible to people with disabilities. [Insert Restaurant Name] has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort, and independence.
Accessibility on www.loveletterusa.com Love Letter Pizza & Chicken makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Love Letter Pizza & Chicken to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
Disclaimer Love Letter Pizza & Chicken continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use also for those of us with disabilities.
Despite our efforts to make all pages and content on [Insert Website URL] fully accessible, some content may not yet be fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Third-Party Applications Our website may use third-party add-ons or "plug-ins" for certain functions, such as Google Maps, social media feeds, or third-party online ordering systems (e.g., Uber Eats, DoorDash, Toast). These may not work the same for every user and/or every type of disability. [Insert Restaurant Name] does not have control over the structure of these third-party tools and is not responsible for their accessibility.
Here For You If you are experiencing difficulty with any content on www.loveletterusa.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
Contact Us If you wish to report an accessibility issue, have any questions, or need assistance, please contact [Insert Restaurant Name] Customer Support as follows:
Phone: 714) 446-9908
Email: LoveLetterUSA2U@gmail.com
Mailing Address: 1180 S. Idaho St. Ste. D La Habra, CA 90631